Martin Geddes

WebRTC, Hypervoice & Valuable Metadata

The Web is still an infant technology. Adding voice may have some unexpected consequences.

The Web’s conception was based in an idea about data structures and their navigation; the “hyper” of “hypertext” was about following links between documents. However, its evolution is defined by the enabling human-computer interface elements. Without the mouse and pointer metaphor, hypertext was unusable by general users. How could you quickly select one link from many on offer?

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Martin Geddes

Hypervoice as a catalyst for new ways of working

Imagine you step up to your workstation ten years from now. An array of projects, actions, customer issues and conversations are displayed before you – like a field of labelled water coolers around which groups assemble to converse. Using Hypervoice technology, you can flick through the highlights of that recorded conversation, at speed.

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Lindsay Seabrook

Voice's role in the Internet of Things

The connected car, the smart home - we've touched on M2M technologies a bit in some of our talks on Hypervoice - but the space is heating up quickly and voice should be a key part of the discussion. 

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Lindsay Seabrook

Industry Analysts discuss Siemens' Project Ansible

Siemens recently-launched beta of Project Ansible , a "secure communications platform that empowers teams to engage in rich and meaningful conversations across virtually any communications channel or device", has fueled some interesting discussions among industry analysts. 

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Kelly Fitzsimmons

"3 Reasons Voice Will Finally Come to the Web" - InformationWeek

Siri is teaching us to talk to and not just type on our devices. But will we be comfortable recording all our conversations to make voice a searchable app? 

Hypervoice Consortium co-founder Kelly Fitzsimmons is answering that question and more with a post for InformationWeek. Head over to get the scoop! 

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Lindsay Seabrook

"3 Keys to Spotting Successful WebRTC Partners" - The Voice on Telecom (Guest Blog)

The ultimate value of WebRTC will emerge from how well entrepreneurs and technologists put WebRTC into action.  For telco players looking to partner with hot up-and-coming startups, it is important to focus on the few, not the many.  In essence, a telco partner needs to try and spot the "winners" before they know they are winners. Could your team spot an early WebRTC leader before anyone else?  

Head over to our friends at the The Voice on Telecom where Hypervoice Consortium co-founder Kelly Fitzsimmons shares three tips for spotting successful WebRTC partners.  

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Martin Geddes

Privacy and the Ethics of Hypervoice

Given that data privacy and its enemies are in the news right now, it’s a good moment to dwell on the ethics of Hypervoice.  The default with telephony is that what we say is ephemeral. That is because telephony is meant to resemble ‘being there’ in a room with someone, as if talking through a paper-thin partition. By their very nature, Hypervoice conversations involve persisting data, and make it searchable and sharable. This automatically raises privacy issues.

With Hypervoice, we add another party to that shared conversational space – one who can remember both the spoken voice and its related digital interactions.

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Martin Geddes

Hypervoice: Better than being there

The core promise this ad is conveying is “use our product, avoid the travel.” The implication is that online collaboration may be an inferior experience to an in-person meeting, but hey – “Traveling is awful:  just look where you are now.”

The question it begged for me is: what if online collaboration was better than being there?

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Kelly Fitzsimmons

Viva la Voice! Hypervoice, hot wording & killer apps on the rise

Today, a new tool must fundamentally reinvent an experience in a profound, meaningful and whip simple way. Our tolerance for any conceivable inconvenience – such as a learning curve – seems to be at an all time low.  With that in mind, where does Hypervoice fit along the adoption life cycle? 

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Kelly Fitzsimmons

Do You See What I See? SeeMail Brings Hypervoice to Life

What does Hypervoice look like?  How does it make you feel?  While enterprise and B2B applications were the first examples cited, consumer Hypervoice applications are rapidly emerging. 

Case in point, check out SeeMail - a mobile app that adds voice to the photo sharing experience.  SeeMail was the first to combine photos and audio in this unique and profound way. Recently, I had the pleasure of speaking with SeeMail’s Founder & CEO, Ward Chandler, to hear what inspired him to view voice in this novel, intimate way. 

KF: What inspired you to found SeeMail?

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Martin Geddes

Unified Communications and Hypervoice: how are they related?

Historically, voice communication has been tied to a synchronous paradigm.  Hypervoice allows us to occupy a new opportunity space: asynchronous voice.  A question worth thinking about is how the two words of Unified Communications and Hypervoice are inter-related. To get there, we first need to see where the former is headed.

Unified communications has been moving away from being about "unifying" of disparate synchronous and asynchronous messaging technologies, and instead is re-positioning itself as being about collaboration.

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Diane Zuckerman

Hypervoice in Healthcare: Engaging patients & reducing diagnostic errors

Web RTC and VoIP are about delivery mechanism of voice, not the content itself.  In healthcare, the content of coversations between doctor and patient are incredibly important. I am spending nights thinking about how Hypervoice can enhance better health and overall care, and I’m sure there are 100 ways I can’t yet even imagine.

One of my initial goals, regarding my passion for reducing diagnostic errors, is to better engage patients to actively participate in the diagnosis process (by linking what they say to what they do) – more efficiently.

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Martin Geddes

Martin's take on the Future of Conferencing

The Hypervoice team was in Las Vegas March 7-8 to attend the Telespan workshop on the Future of Conferencing. The Telespan event is where the teleconferencing industry gathers to celebrate its wins and mourn its losses. The players cover conference calling, video conferencing, and newer web-centric entrants.

The general tone of the event was one of “change or perish”. The teleconferencing industry is mature, margins are under pressure, and impending regulatory changes in the USA may transform the cost and revenue model. The number of mentions of WebRTC – both as a threat and opportunity – was notably high.

 

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Kelly Fitzsimmons

Why I love Prediction #9

The business of prediction is a murky one at best.  We are too often fooled by randomness.  One look at the dismal record of the average pundit whose accuracy is well less than chance, and we are wise to take predictions with more than a healthy grain of salt.

And then there are people like Elliot Gold, founder of Telespan, who has an extraordinary record of predicting the future of the teleconferencing industry.  For over 20 years, Gold can boast a 70% accuracy rate.  In a world scrambling to make sense of rapid-fire change and disruption, Gold’s consistent insight has been helpful for Wall Street analysts and industry operators alike.

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Martin Geddes

Hypervoice and the "smart pipe" minefield

One of the key questions surrounding hypervoice is how to transport the voice media. Hypervoice is complex, since it requires not only reliable real-time audio (just like a normal phone or conference call) but also wants to share pristine recorded audio; furthermore, you want to do complex signaling and integration of all the digital gestures and responses (e.g. taking notes, sharing slides).

The pressing concern is: what are the right tools for the job of hypervoice media transport, both right now, as well as in the near future? In particular, what is the role of the network operator in a hypervoice world? Does hypervoice mean that telcos finally have a good excuse for a “smart pipe” strategy?

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Martin Geddes

How do we define Hypervoice? Five characteristics to start.

One of the hard tasks that lies ahead for the Hypervoice Consortium is to define what the ‘Hypervoice’ concept actually is. If wedraw it too wide, it will turn into a marketing term: fully press-release compliant with “social enterprise 2.0”, but of no substance whatsoever. Too narrow, and we will exclude too many use cases and community members.

Our initial working definition has five defining characteristics required for a technology or product to be considered fully within the Hypervoice framework.

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Kelly Fitzsimmons

Facebook Enters Hypervoice (Quietly)

Oh, you didn’t hear? Facebook is letting U.S. iPhone users call each other for free. You can be forgiven for not knowing about Facebook’s foray into voice. The story got buried behind several “larger” corporate announcements last week. Read The Next Web's take on it here.

Facebook’s Messenger app added this handy new feature on its iOS version last week. Lucky users, like me, are able to make free voice calls to one another over either a WiFi or cellular network.

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Diane Zuckerman

Guest Blog: The Next Frontier for Healthcare

I personally communicate mostly by email and I’m the first to say, it’s not always great. Depending on my mood, time constraints, the last 100 emails I just read, I respond differently – and clearly I’m not alone. Perception is everything when reading. There is perhaps an occasional smiley face, but no laughter, no sighs, no pauses, no tempo, no pain, no stammering – just words on a page. A patient’s chart is just that – words on a page and now mostly check boxes in an EMR (electronic medical records) database. Everyone looks the same on paper – voice is what differentiates them.

 

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Lindsay Seabrook

Hypervoice Virtual Event Video

The first Hypervoice Virtual Event took place on 12/12/12 with more than 50 people attending from 5 countries!  

Speakers included Kelly Fitzsimmons, Co-founder of HarQen & Co-founder of Hypervoice Consortium, Tracy Isacke, Head of the Silicon Valley Office of Telefonica Digital, Jason Goecke, President & CEO of Voxeo Labs and Laura Koetzle, SVP at Forrester Research

Listen and watch the Hypervoice conversation here.

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Martin Geddes

Hypervoice in the Enterprise

Voice is a business transformation enabler.

We are so used to making phone calls that we hardly ever reflect on why we choose voice as a medium. What business purpose does voice service?

Whilst voice services a multitude of point needs, it has a dual role in enterprise transformation, and thus CIO-level visibility...

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