Kelly Fitzsimmons

What Exactly is OK (for) Google? - Shared Assessments

Every day, voice recognition gets better. And every day, more of us start talking to our devices instead of typing. Although voice recognition technology is still in its infancy, voice is proving itself to be faster and easier than typing on our increasingly tiny. And with this change, a new world of privacy concerns emerges.

Read more

Kelly Fitzsimmons

Introducing Human Technology: Communications 2025

Over the last year, our team at the Hypervoice Consortium collected many of those seeds by interviewing more than 30 visionaries, scholars and engineers and combing through mountains of research. 

We asked a seemingly straightforward question: What will communications look like in 2025? 

What we found surprised us… Watch the video and read our Summary Report to find out why!

Read more

Kelly Fitzsimmons

"Apple Watch And The Dark Side Of Wearables" - InformationWeek

I admit it. I love my wearables. I love competing against my former CTO and out-walking him.  (It may be a rare day, but it’s a good one.) I love that my mother, who lives thousands of miles away, has the ability to call for help via her Lifeline. It’s one less worry in a sea of worries.

But my love, and patience, is being tested. With all the Apple Watch enthusiasm, and the blockbuster early sales of the iPhone 6, I find that there is a growing pit in my stomach. 

Apple Watch and iPhone 6 provide two more powerful platforms to do things like record our voices with little disclosure.  

Head to InformationWeek to see why I believe customers deserve better.

Read more

Kelly Fitzsimmons

"Gamification's Failure: A Lack Of Real Life Wins" - InformationWeek

Gamification will finally meet its promise when we can deliver a dose of the blissful productivity gamers feel, rather than just a badge.

Gamers know what it feels like to have daily wins, and lots and lots of them. As Jane McGonigal, a well-known game researcher and advocate, explains in her book Reality Is Broken: Why Games Make Us Better and How They Can Change the World, these individuals know what it feels like to experience "blissful productivity" -- total immersion in pursuit of a goal.

I'm not a gamer, but I want daily wins. I want to feel blissfully productive. McGonigal says there are more than a half billion people who spend at least an hour a day in online game environments. It is clear that there is some deep human need here that those games tap into.

So herein lies the grand, unmet promise of gamification.

Head over to InformationWeek to learn how you can incorporate gamificaition in the ways that make your team the most productive and happy. 

Read more

Martin Geddes

Did we attend the same meeting?

"The single biggest problem in communication is the illusion that it has taken place."  - George Bernard Shaw

We have observed in a previous article that Hypervoice technology helps us to actively listen by removing the burden of memorising what is being said. There is a little sting in the tail of this benefit, however. Once we start to become active listeners, we are forced to confront an unwelcome truth: we are not, in general, very good at it.

Read more

Martin Geddes

Can I record that, please?

Etiquette. Beyond separating us from our less well-mannered primate cousins, etiquette is an essential development milestone within any technology adoption cycle.  Remember the early days of email when people would type IN ALL CAPS or developers thought the HTML <blink> tag was cool? (Seizures, anyone?) It took us a good while to gather our collective sea legs on the web and sort out good behaviour from bad.

As Hypervoice pioneers, we have had a central seat to watching new etiquette issues arise.  One that we’ve found profoundly interesting is the paradox of asking someone whether it is OK to record a conversation. What is the right etiquette, and how can our tools work to support good practises?

Read more

Martin Geddes

The Dog Food Test: Lessons Learned in the Land of Hypervoice

As Ambassadors from the Land of Hypervoice, we are often asked what it’s like to live there. To bring it down from the ethereal castle in the cloud and get practical: How does Hypervoice make life different? 

Starting in January, we conducted over thirty phone interviews using Hypervoice technology. What we discovered was quite profound indeed...

Read more

Kelly Fitzsimmons

"Tyranny Of The Beep: Taming The @#$! Sensors" - InformationWeek

The Internet of Things could spark an explosion in senseless computing.

Thanks to our smartphones, wearables, even smart appliances, we are inundated by a ridiculous number of alerts stemming from senseless sensors, sensors that demand we make sense of them.

Today, we live under the tyranny of the beep. And it is high time we make the problem explicit rather than felt. 

Read more

Kelly Fitzsimmons

"Predict The Future (Without Looking Like An Idiot)" - InformationWeek

This year I invite you to stretch a bit and think about budgeting differently. Think of it as an exercise in predicting the future. Planning for those "risky" projects and giving room for "unlikely" scenarios will set you apart from your peers. And when the future reveals her chaotic and often cruel nature, your future self will thank you.

Use these 8 tactics this coming budget season to force your planning in new directions.

 

Read more

Kelly Fitzsimmons

"Lots Of Messages, How Much Engagement?" - InformationWeek

We're churning out emails, docs, presentations faster than ever. "Content telemetry" looks to measure the impact of all that fury.

If you send your slide deck around and no one compliments or criticizes, did your idea matter? For all our advances in digital communication, one problem seems woefully overlooked: engagement. 

Read more

Kelly Fitzsimmons

The Ultimate Superpower: Total Recall

Have you ever not-so-secretly dreamt you had a super-power? The ability to fly, become invisible, or move huge objects: they all seemed so cool as a kid. I am more practical today, if only slightly. What I really want is perfect recall of my entire conversational life.  
In reality, I’ve actually had this superpower for over two years now.  Thousands of my conversations have been annotated and archived. I can tell you for certain that it’s truly rocked in a number of situations. 

Read more

Martin Geddes

WhatsApp with the future of voice?

Facebook announced on February 19 that it is acquiring real-time mobile messaging app WhatsApp for $19 billion. WhatsApp has taken off recently, with 450 million highly active users, 70% of which use the app every day. 

Here we look at the Hypervoice Consortium's take on what this means for telcos and for the future of voice...

Read more

Kelly Fitzsimmons

"Is Mobile VoIP A Telco Killer?" - InformationWeek

For many, it's a foregone conclusion that mobile VoIP (mVoIP) will demolish what remains of telco voice revenues. Recently, Juniper Research piled onto this prevailing wisdom when it released its report on Mobile VoIP, which projects a $5 billion loss of voice revenue by 2015. 

The thing about such digital disruption, though, is that it's messy and tends to upend the most grounded predictions.  What does all of this mean for Telco players? How are customers going to change as mVoIP becomes more accessible? 

Head over to InformationWeek to read the full article by Kelly Fitzsimmons. 

 

Read more

Martin Geddes

The Hidden Value of HD Voice

Although HD Voice is a leap forward in quality of service, surprisingly (for some) it has not been a significant source of profit for the carriers. Why is that?

Whilst HD Voice and Hypervoice are distinct technologies, they are certainly cousins in the voice innovation space and HD Voice commercially aligns with Hypervoice in a series of intriguing ways. 

Read more

Lindsay Seabrook

2013: A Year in Review

What better way to share our year than a highlight reel!  See our short 2 min. video below for all the best of 2013. 

Read more

Lindsay Seabrook

Reach out and Melt someone: Melt App strives to uncover voice's full potential

The Hypervoice movement is all about advocating for the power of voice and its unique potential to enhance our communication, so we were delighted to find the Melt App, a new social voice recording app, who shares in this vision.  

Hear their story below, complete with a live Melt recording. 

Read more

Kelly Fitzsimmons

"4 Reasons You Aren't an Entrepreneur" - InformationWeek

Are you a successful IT leader thinking you might chuck it all and try the startup route? Or, are you a leader who's trying to encourage more of a startup mentality inside your large company?  Either way, five-time startup veteran and Hypervoice Consortium co-founder Kelly Fitzsimmons has you covered.  

Head over to InformationWeek where she humbly offers four factors that help big-company executives thrive -- but that may work against their startup prospects.

Read more

Kelly Fitzsimmons

"Monetizing Voice in a WebRTC World" - The Voice on Telecom (Guest Blog)

Hypervoice Consortium Co-founder Kelly Fitzsimmons wrote this fantastic guest blog, Monetizing voice in a WebRTC World for our friends at The Voice on Telecom.  What if we are looking at voice the wrong way?  As voice transitions from transient to permanent, from transport to asset, you'll want to stay up to date on where the real value lies. 

Head over to The Voice on Telecom to read the full post! 

Read more

Martin Geddes

The Many Markets for Voice

The need for telcos to find new ways of making money from voice services is turning from “urgent” to “imperative”. Ovum forecast a cumulative hit from OTT VoIP services of $479 billion from 2012 to 2020.

Given this need to find new revenues, how many ways are there to make money from voice services? I’d like to propose some different perspectives to take, and invite readers to add their own. Each ‘slant’ defines a market with its own players and structures – and has a Hypervoice opportunity attached.

Read more

Martin Geddes

BT & Truphone point to the future: every call will be recordable

BT and Truphone recently announced that they are creating a secure cloud service to record and index calls made by certain regulated financial services workers. As such, BT has identified a value proposition for the recording of voice. This is a transition from the traditional telco business model of “ephemeral voice” towards “preserved voice”. Once it is captured in a meaningful and contextual way, voice becomes a monetizable asset.

Read more